Refund And Return Policy
Refund and Return Policy
Effective Date: 27 October 2026
Website: https://dxbadvertisement.com/
Legal Company Name: DXB Advertising LLC
Country: United Arab Emirates (UAE)
1. Overview
At DXB Advertising LLC, we aim to provide quality printing, signage, advertising, branding and promotional products that meet our customers’ approved specifications and project requirements.
Our products and services include custom-printed flags, banners, business printing, packaging, vehicle branding, indoor and outdoor signage, exhibition stands, backdrops, promotional displays and other advertising materials.
Because many of our products are manufactured or printed to order, our return and refund terms depend on the nature of the product, the reason for the request and the status of production.
This policy explains how to request a return, replacement, reprint or refund. It is subject to applicable consumer protection laws in the United Arab Emirates.
2. Customised and Made-to-Order Products
Many products supplied by DXB Advertising LLC are customised according to the customer's requirements, including artwork, dimensions, materials, colours, finishing, quantities and installation specifications.
Once an order has been approved and production has started, it generally cannot be cancelled or returned simply because the customer changes their mind, selects the wrong specifications or no longer requires the product.
Examples of customised products include:
Custom flags, promotional flags and branded banners
Business cards, flyers, brochures and other printed stationery
Custom signage, illuminated signs and fabricated letters
Exhibition stands, backdrops, counters and promotional displays
Vehicle graphics, wraps and branding materials
Custom packaging, printed bags and branded promotional products
However, this restriction does not remove any rights a customer may have under applicable UAE law if a product is defective, incorrectly supplied or does not conform to the agreed specifications.
3. Eligibility for Returns and Refunds
A return, replacement, reprint or refund request may be considered in the following circumstances:
3.1 Defective or Damaged Products
If an item arrives damaged, has a manufacturing defect or has a material quality issue that differs from the approved specifications, please contact us with details of the problem.
Depending on the circumstances and applicable law, we may arrange an inspection, repair, replacement, reprint or refund.
3.2 Incorrect Products or Printing Errors
If we supply a product that differs from the approved quotation, artwork, dimensions, material or other confirmed specifications due to an error on our part, please notify us so that we can investigate and provide an appropriate resolution.
Where the error is attributable to DXB Advertising LLC, we will address the issue in accordance with the agreed order specifications and applicable law.
3.3 Missing Items or Incorrect Quantities
If your delivery contains missing items or a quantity different from that confirmed in your order, contact us with your order number and the quantity received. We will review the order and arrange an appropriate resolution where the discrepancy is verified.
3.4 Standard, Non-Customised Products
Requests to return standard, non-customised products may be considered individually, depending on the product condition, packaging, purchase terms and applicable law.
Products must generally be unused and in their original condition for a voluntary return to be considered. This condition does not limit any applicable legal rights relating to defective or non-conforming products.
4. Non-Returnable and Non-Refundable Circumstances
Subject to applicable law, the following circumstances will generally not qualify for a voluntary return or refund:
Change of mind: The customer no longer wants the product after confirming the order.
Customer-approved artwork: The product has been manufactured according to artwork or a proof approved by the customer, but the customer later requests a design change.
Incorrect customer specifications: The customer supplied or approved incorrect text, dimensions, colours, quantities, logos or other production details.
Change in business requirements: The customer's campaign, event, promotion or business requirements have changed after production has started.
Normal production variations: Minor variations in colour, texture, material appearance or finishing that fall within reasonable manufacturing tolerances and the agreed specifications.
Customer damage or misuse: The product has been damaged through improper handling, installation, storage, cleaning or use after delivery.
Unauthorised alterations: The product has been modified, repaired or altered by a third party without our authorisation, where that alteration caused or contributed to the problem.
These exclusions do not apply where they would unlawfully restrict the customer's rights under applicable law.
5. Artwork Approval and Colour Variations
Customers are responsible for reviewing and approving the final artwork, spelling, contact details, dimensions, layout, logos and other supplied information before production begins.
Where a digital proof or design preview is provided, customers should check it carefully before giving approval.
Printed colours may differ slightly from colours displayed on computer monitors, mobile phones and other screens due to differences in display settings, colour profiles, printing processes, inks and materials. Such differences do not automatically constitute a defect.
However, significant discrepancies from expressly agreed colour requirements or approved production specifications may be reviewed on a case-by-case basis.
DXB Advertising LLC cannot accept responsibility for errors in customer-approved artwork where the finished product accurately reflects that approval, except where applicable law provides otherwise.
6. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
Before Production Begins
If production has not started, we will review the cancellation request and determine whether cancellation is possible. Any refund will depend on the order terms, services already performed, costs incurred and applicable law.
After Production Begins
Once printing, fabrication, material preparation or other production work has started, cancellation may no longer be possible. Where cancellation is accepted, any amount refundable will be assessed according to the work completed, costs incurred, agreed terms and applicable law.
After Dispatch or Delivery
Orders that have already been dispatched, delivered, installed or completed as agreed are generally not eligible for cancellation due to a change of mind, subject to applicable legal rights.
7. How to Request a Return, Replacement or Refund
To report an issue, please follow these steps:
Step 1: Contact our team
Email sales@dxbadvertisement.com or contact us by phone or WhatsApp at +971 52 750 4548.
Step 2: Provide your order details
Include the following information:
Order number or invoice number
Customer name and contact details
Product name and quantity
Date of delivery or collection
A clear description of the issue
Step 3: Provide supporting evidence
Where relevant, provide clear photographs or videos showing the defect, damage, incorrect printing, missing items or other discrepancy. Please retain the original packaging until the issue has been reviewed.
Step 4: Allow us to investigate
Our team will review the evidence and may request additional information or arrange an inspection of the product.
Step 5: Receive a resolution
After reviewing the claim, we will inform you of the proposed next steps, which may include a replacement, reprint, repair, refund or another appropriate resolution.
Please do not discard, modify or return an item before receiving instructions from our team, unless immediate action is necessary to comply with applicable law.
8. Reporting Timeframes
Customers should inspect their orders promptly upon delivery or collection.
We request that visible damage, incorrect items, missing quantities and apparent printing or manufacturing issues be reported within 48 hours of delivery or collection, wherever reasonably possible, so that we can investigate efficiently.
This requested reporting period is an administrative guideline and does not override any mandatory rights, statutory time limits or remedies available under UAE law.
Issues that could not reasonably have been discovered during initial inspection should be reported promptly after discovery.
9. Refund Processing
If a refund is approved, it will generally be issued using the original payment method where practicable. If that method is unavailable, we may contact the customer to agree on a lawful alternative.
Refund processing times depend on the payment provider, bank and transaction method. We will communicate the applicable processing arrangements when confirming the refund.
Where a refund is due under applicable law, it will be processed in accordance with the relevant legal requirements.
Any refund amount will be determined by the circumstances of the claim, the affected products or services, the original transaction and applicable law.
We will not impose a deduction or charge that is prohibited by applicable law.
10. Reprints and Replacements
Where an issue is verified and a reprint or replacement is an appropriate resolution, DXB Advertising LLC will coordinate the corrective work with the customer.
The replacement or reprint will generally follow the original approved specifications unless another solution is agreed.
If the issue resulted from an error attributable to us, we will address reasonable corrective production and delivery arrangements in accordance with the agreed terms and applicable law.
If a requested change results from new customer instructions or a change to previously approved artwork, additional charges may apply and will be communicated before the revised work proceeds.
11. Delivery and Installation Issues
If an order arrives with visible transport damage, missing items or an incorrect delivery, please contact us promptly with your order details and supporting evidence.
For signage, exhibition displays, vehicle branding and installation projects, customers should report concerns about the supplied work as soon as possible.
Where installation, removal, site access or collection is required to resolve a verified issue, the appropriate arrangements will be discussed with the customer, subject to the order terms and applicable law.
Delivery delays alone do not automatically qualify an order for a refund. However, any rights or remedies arising from a failure to meet agreed delivery obligations remain subject to the applicable contract and UAE law.
12. Bespoke Projects and Installation Services
Certain projects, including custom signage, exhibition stands, fabricated structures, vehicle branding and event installations, may involve design, material procurement, fabrication, printing, labour, transport and on-site services.
For these projects, cancellation, refunds and corrective work will be assessed with reference to the approved quotation, project milestones, completed work, costs incurred and applicable law.
Any specific cancellation terms, deposits, milestone payments, warranty arrangements or project acceptance conditions agreed in writing will apply to the extent they are consistent with applicable law.
13. Customer Support and Dispute Resolution
We aim to handle complaints fairly and resolve order-related concerns promptly.
If you disagree with the outcome of a return or refund request, please contact our team with your order number and a summary of your concern so that the matter can be reviewed.
Nothing in this policy limits a customer's right to pursue any remedy or complaint available under the laws and regulations of the United Arab Emirates.
For official information about consumer rights, please visit the UAE Government's consumer protection page:
https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection
14. Contact Information
For return, replacement, refund or order-related enquiries, contact:
Company: DXB Advertising LLC
Website: https://dxbadvertisement.com/
Email: sales@dxbadvertisement.com
Phone / WhatsApp: +971 52 750 4548
Address: Office #2, M-2, Fatima Abdul Fattah Building, Al Souq Al Kabeer, Dubai, United Arab Emirates.
15. Policy Updates
DXB Advertising LLC may update this Refund and Return Policy when necessary to reflect changes to our products, business procedures or applicable legal requirements.
The latest version published on our website will identify the current policy and its effective date. Changes will not remove rights that customers have already acquired under applicable law.
By placing an order with DXB Advertising LLC, customers acknowledge that they have had the opportunity to review this policy, subject always to their rights under applicable UAE law.
