Shipping Policy
Shipping and Delivery Policy
Effective Date: 27 October 2026
Website: https://dxbadvertisement.com/
Legal Company Name: DXB Advertising LLC
Country: United Arab Emirates (UAE)
1. Overview
DXB Advertising LLC provides printing, signage, advertising, branding and promotional products for businesses, retailers, corporate organisations, event organisers and other customers.
Our products include business cards, brochures, flyers, flags, banners, custom signage, exhibition displays, backdrops, promotional materials, packaging, vehicle branding and other printed or fabricated products.
This Shipping and Delivery Policy explains how orders are prepared, dispatched, delivered and collected. Delivery arrangements may vary depending on the product, order quantity, production requirements, delivery destination and installation requirements.
By placing an order with DXB Advertising LLC, customers agree to the applicable delivery arrangements confirmed for their order, subject to their rights under UAE law.
2. Delivery Locations
2.1 Delivery Within the UAE
We arrange delivery within the United Arab Emirates, subject to the product, delivery location, order size and availability of suitable transportation.
Delivery arrangements for Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain may differ according to the destination and the nature of the order.
2.2 International Delivery
International shipping may be available for selected products and orders, subject to destination, product dimensions, shipping arrangements, customs requirements and carrier restrictions.
Customers should contact our team before placing an international order to confirm availability, shipping charges, estimated transit time and any applicable import requirements.
International orders are not considered confirmed for dispatch until the relevant shipping arrangements have been agreed.
3. Order Processing and Production Time
Many products supplied by DXB Advertising LLC are printed, manufactured or fabricated according to individual customer requirements.
Order processing time depends on factors including:
Product type and quantity.
Artwork submission and approval.
Material availability.
Printing, finishing and fabrication requirements.
Installation or assembly requirements.
Order complexity and production workload.
Production begins according to the agreed order terms and after the necessary artwork, specifications, payment and other approvals have been completed.
For customised products, the production period is separate from the delivery or transit period unless otherwise specified in the quotation.
We will communicate the expected production and delivery schedule when confirming the order, where applicable.
4. Estimated Delivery Times
Delivery times depend on the product, production completion, delivery destination and selected transportation method.
An estimated delivery date or timeframe may be provided in the quotation, order confirmation or other written communication.
Any delivery estimate is subject to the agreed terms and circumstances beyond our reasonable control, including carrier delays, traffic, severe weather, customs clearance, access restrictions and other unforeseen events.
Where a delay materially affects an agreed delivery commitment, we will communicate the issue and discuss the available arrangements with the customer.
Customers should contact us before ordering if products are required for a specific event, exhibition, campaign, opening or other deadline.
5. Shipping Charges and Delivery Fees
Shipping and delivery charges depend on the order's size, weight, quantity, destination and handling requirements.
The applicable delivery fee will be communicated in the quotation, order confirmation or other agreed sales documentation.
Certain orders may require specialised transportation because of their size, weight, fragility or installation requirements. Examples include large-format signage, fabricated structures, exhibition stands, display walls and oversized banners.
Unless expressly included in the quotation or order confirmation, customers should not assume that transportation, installation, dismantling, site access charges or other additional services are included in the product price.
Any additional charges will be communicated and agreed upon as applicable before the relevant service is arranged.
6. Customised and Made-to-Order Products
Products manufactured according to customer specifications may require additional production and handling time.
Examples include:
Custom flags, banners and promotional displays.
Business cards, brochures, catalogues and printed stationery.
Indoor and outdoor signage, illuminated signs and fabricated letters.
Exhibition stands, backdrops and promotional counters.
Vehicle graphics and branding materials.
Custom packaging and branded promotional products.
Delivery arrangements for these items will be confirmed according to the production schedule and the requirements of the order.
Where artwork approval or customer-provided information is required, delays in receiving the necessary approval or information may affect the estimated completion and delivery date.
7. Large, Fragile and Special-Handling Orders
Certain products require specialised packaging, transportation, handling or delivery coordination.
These may include large signage panels, acrylic products, illuminated displays, exhibition structures, display counters and other fabricated items.
For such orders, we may coordinate a suitable delivery method based on the dimensions, weight, packaging requirements and destination.
Customers must ensure that the delivery location is accessible and suitable for receiving the ordered products.
Where required, customers should inform us in advance about building access restrictions, loading facilities, delivery permits, security procedures, lift dimensions and other site-specific conditions.
Any special handling, equipment, access or installation requirements should be agreed upon before delivery.
8. Delivery Address and Customer Information
Customers are responsible for providing accurate and complete delivery information, including:
Recipient name and contact number.
Building name or number.
Street, area and emirate.
Office, unit or warehouse details, where applicable.
Any relevant access instructions.
Please review the delivery information carefully before confirming an order.
If a delivery address or contact detail needs to be changed, contact us as soon as possible. Changes may not be possible once an order has been dispatched or transportation has been arranged.
Additional charges or rescheduling may apply where an address change requires a new delivery arrangement, subject to the agreed order terms.
9. Delivery Attempts and Unsuccessful Deliveries
Customers or their authorised representatives should be available to receive the order at the agreed delivery location and time.
A delivery may be unsuccessful because of an incorrect address, an unavailable recipient, restricted site access, an inability to unload the products or other delivery-related circumstances.
If a delivery cannot be completed, we will coordinate with the customer to determine the next appropriate steps.
Any additional transportation, storage or redelivery charges will be communicated where applicable and handled in accordance with the agreed order terms and applicable law.
10. Inspection Upon Delivery
Customers should inspect their orders as soon as reasonably possible after delivery or collection.
Please check the following:
Product type and quantity.
Visible damage to packaging or products.
Printing, finishing and fabrication quality.
Whether the supplied products correspond to the approved specifications.
If an item appears damaged, incorrect or incomplete, please contact us promptly and provide the order number, a description of the issue and clear photographs or videos where relevant.
Please retain the original packaging until the issue has been reviewed.
Reporting a delivery issue promptly helps us investigate and coordinate an appropriate resolution. Any requested reporting period does not limit rights available under applicable UAE law.
11. Damaged, Missing or Incorrect Deliveries
If a delivered order contains damaged products, missing items or products that differ from the confirmed order specifications, DXB Advertising LLC will review the matter.
Depending on the circumstances, we may request supporting evidence, arrange an inspection or coordinate with the relevant delivery provider.
Where the issue is verified, we will determine an appropriate resolution in accordance with the order terms and applicable law. This may include replacement, reprinting, corrective work or another applicable remedy.
Customers should not discard, modify or return affected products before receiving instructions from our team, unless immediate action is necessary to comply with applicable law.
12. Installation and On-Site Delivery
Delivery and installation are separate services unless expressly included in the agreed quotation or order confirmation.
Certain projects, such as building signage, shopfront signs, exhibition displays, fabricated letters and vehicle branding, may require site visits, installation appointments or coordination with building management.
Where installation is included, the schedule will depend on production completion, site readiness, access permissions and other project requirements.
Customers are responsible for arranging any necessary site access or permissions assigned to them under the project agreement.
If a site is not ready or access is unavailable at the agreed time, rescheduling and any associated costs will be handled according to the agreed project terms and applicable law.
13. Delays and Circumstances Beyond Our Control
We make reasonable efforts to coordinate production and delivery according to the confirmed schedule.
However, delays may occur because of circumstances beyond our reasonable control, including:
Severe weather or transport disruptions.
Carrier or logistics provider delays.
Customs inspections or clearance requirements.
Material shortages or supplier interruptions.
Government restrictions or other unforeseen events.
Incorrect customer information or delayed approvals.
Site access or installation restrictions.
If a significant delay occurs, we will communicate relevant information and discuss the available options.
Nothing in this section excludes any remedy or responsibility that cannot legally be excluded under applicable law.
14. International Customs, Duties and Taxes
For international shipments, customs duties, import taxes, clearance charges and other destination-related fees may apply.
Unless otherwise agreed in writing, customers are responsible for confirming the import requirements applicable to their destination and for paying any charges lawfully allocated to them.
International delivery may be subject to customs inspection, documentation requirements and additional processing time.
Customers should confirm any destination-specific restrictions before ordering products for international delivery.
15. Delivery and Order Cancellations
If a customer wishes to cancel an order before dispatch, the customer should contact us as soon as possible.
Cancellation eligibility depends on the order status, production work completed, materials procured, transportation arrangements, agreed terms and applicable law.
Customised products that have entered production may not be eligible for voluntary cancellation or return solely because of a change of mind, subject to applicable legal rights.
If an order has already been dispatched, customers should contact us to discuss the available options.
For full details of cancellation, return and refund arrangements, please refer to our Refund and Return Policy:
https://dxbadvertisement.com/refund-and-return-policy/
16. Customer Support
For shipping, delivery, tracking, collection or installation enquiries, please contact DXB Advertising LLC using the contact details published on our website.
Company: DXB Advertising LLC
Website: https://dxbadvertisement.com/
Please include your order or invoice number when contacting us so that we can identify your order and assist you efficiently.
17. Policy Updates
DXB Advertising LLC may update this Shipping and Delivery Policy to reflect changes in our products, logistics arrangements, business operations or applicable legal requirements.
The latest version published on our website will indicate the current policy and its effective date.
Any updates remain subject to applicable UAE law and will not remove rights that customers have already acquired under applicable law.
By placing an order, customers acknowledge that delivery arrangements are subject to the confirmed order details and the terms of this policy, without prejudice to their statutory rights.
